Shipping and Delivery

Welcome to the Shipping and Delivery page of multijwel store. We are committed to providing a seamless and reliable shipping experience for our valued customers. This page outlines important information about our shipping policies, delivery times, and related procedures. By placing an order with us, you agree to comply with the terms and conditions outlined below.

1. Shipping Zones

1.1. We currently offer shipping within Malaysia. Please note that certain products may have restrictions on shipping to specific locations due to legal or logistical reasons.

2. Processing Time

2.1. Order processing typically takes [insert number] business days. During peak seasons or special promotions, processing times may be slightly longer. We work diligently to ensure your order is prepared and packaged with care before it is shipped.

3. Shipping Methods and Costs

3.1. We offer various shipping methods to accommodate your preferences and delivery needs. The available shipping options and associated costs will be displayed at checkout.

3.2. Free Shipping: We may offer free shipping for orders that meet certain criteria, such as a minimum order value. Please check the specific promotion or offer details for eligibility.

4. Estimated Delivery Time

4.1. The estimated delivery time for your order depends on the shipping method chosen and the shipping destination. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

4.2. Please note that delivery times may be affected by factors beyond our control, including but not limited to:

• Weather conditions
• Customs processing for international orders
• Remote delivery locations

5. Order Tracking

5.1. You can track your order by using the tracking number provided in the shipping confirmation email. If you encounter any issues with tracking your order, please contact our customer support team for assistance.

6. Shipping Delays and Exceptions

6.1. While we strive to meet the estimated delivery times, there may be instances of shipping delays due to unforeseen circumstances. If your order is subject to a significant delay, we will notify you promptly and work diligently to resolve the issue.

6.2. We are not responsible for shipping delays caused by incorrect shipping addresses, customs clearance procedures, or carrier-related issues. Please ensure that the shipping address provided during checkout is accurate and complete.

7. International Shipping

7.1. For international orders, the recipient is responsible for any applicable customs duties, taxes, or fees imposed by the destination country. These charges are beyond our control and may vary based on local regulations.

8. Damaged or Lost Shipments

8.1. In the rare event that your order is damaged or lost during transit, please contact our customer support team immediately. We will initiate a thorough investigation with the shipping carrier and provide a resolution as quickly as possible.

9. Shipping Policy Changes

9.1. Multijwel store reserves the right to update or modify our Shipping and Delivery policies at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

Thank you for choosing multijwel store. If you have any questions or need further assistance regarding shipping and delivery, please don’t hesitate to contact our customer support team at bbmultiservicessdnbhd@gmail.com We are here to make your shopping experience a delightful one!